Cancellation Policy for Tour Packages
We understand that sometimes, even with the best of intentions, the best laid plans go awry. However from the time that you confirm with us your bookings the reservations are held for you. We ask you to please understand that, should you cancel your tour, you may be charged a cancellation fee. This is, amongst other reasons, why we strongly recommend you consider travel insurance as a part of your trip planning.
Cancellation fees are as follows:
- Cancellations received after the payment was done and tour confirmations will incur a cancellation fee of 10% of full tour cost as administration fee plus credit card charges if applicable.
- Cancellations received from booking until up to 60 days prior to arrival will incur a cancellation fee of 20% of full tour cost.
- Cancellations received from booking until up to 30 days prior to arrival will incur a cancellation fee of 25% of full tour cost.
- Cancellations received between 14 & 29 days prior to tour arrival will incur a cancellation fee of 50% of full tour cost.
- Cancellations received between 13 & 6 days prior to tour arrival will incur a cancellation fee of 75% of full tour cost.
- Cancellations received within 5 days prior to tour arrival will incur a full cost of tour cancellation fee.
- Air/ Rail packages and air/rail tickets are subject to cancellation policies imposed by the airlines.
Cancellation Policy for Hotel Reservation Only
We understand that sometimes, even with the best of intentions, the best laid plans go awry. However from the time that you make your booking your reservations are held for you. We ask you to please understand that, should you cancel your hotel reservations, you may be charged a cancellation fee. This is not applicable on certain black out dates due to high season / festivals and major events being organized in the city.
Cancellation fees are as follows:
- Cancellations received after the payment was done and hotel confirmations will incur a cancellation fee of 10% of full hotel cost as administration fee plus credit card charges if applicable.
- Cancellations received from booking until up to 30 days prior to check in will incur a cancellation fee of 15% of full cost.
- Cancellations received between 14 & 29 days prior to tour check in will incur a cancellation fee of 25% of full cost.
- Cancellations received between 13 & 4 days prior to tour check in will incur a cancellation fee of 50% of full cost.
- Cancellations received within 3 days prior to tour arrival will incur a full cost of reservations as cancellation fee.
Please also note that failure to arrive will incur a full cost of reservations and refunds will not be given for any day after the date of arrival has passed. The credit card charges (transaction fee) if applicable will be deducted in all the refunds.
However, cancellation terms may vary according to the type of rate, which you have booked. Where a cancellation is not made in accordance with our applicable cancellation terms, we reserve the right to charge you the cancellation as levied by the individual hotel. Whilst every effort is made to fulfill any particular requests which you may have in relation to your bookings with us, we cannot unfortunately guarantee that we will be able to meet any particular requests which you may make and our failure in this regard will not constitute a breach of contract.
In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. However, you have the right to:
- accept the changed arrangements as notified; or
- make alternative arrangements with VCH Corporation; or
- cancel your reservation and receive a full refund of any monies which you have paid to VCH Corporation in respect of your reservation (please note that we shall not be liable for any sums which you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any changes to or the cancellation of any booking confirmed over the phone with any of our consultant.
Group Travel / Fix Departures
The cancellation for group movements will be entirely on case basis and to be confirmed with us before you make your confirmations.
Please also note that failure to arrive will incur a full cost of tour package and refunds will not be given for any day after the date of arrival has passed. The credit card charges (transaction fee) if applicable will be deducted in all the refunds.
